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    Terms and conditions

    Terms & Conditions

    Please read these terms carefully before purchasing any coaching services from The BFF Group.

    Last updated: March 2026

    1. Payment Terms

    All payments are due before the start of coaching sessions. Payment can be made via bank transfer or Stripe. Please include your name and package type as the payment reference for bank transfers.

    2. Refund Policy

    All payments are non-refundable. Once a payment has been made, it cannot be refunded under any circumstances. Please ensure you are committed to the coaching process before making a purchase.

    3. Rescheduling & Cancellations

    Sessions can be rescheduled with at least 24 hours notice. Sessions cancelled with less than 24 hours notice will be forfeited. No-shows are counted as a used session.

    4. Session Format

    All sessions are conducted online via Zoom or Google Meet unless otherwise agreed. Sessions are typically 60 minutes in duration. It is your responsibility to ensure you have a stable internet connection.

    5. Confidentiality

    All conversations during coaching sessions are confidential. Information shared will not be disclosed to third parties without your explicit consent, unless required by law.

    6. Results Disclaimer

    Coaching is a collaborative process and results depend on your commitment and effort. While I will provide guidance and support, I cannot guarantee specific outcomes.

    7. Intellectual Property

    All materials, resources, and content provided during coaching sessions remain the intellectual property of The BFF Group. They may not be reproduced, distributed, or shared without written permission.

    8. Limitation of Liability

    The BFF Group shall not be liable for any indirect, incidental, or consequential damages arising from coaching services. Our total liability shall not exceed the amount paid for the specific service in question.

    9. Data Protection

    Your personal data is collected and processed in accordance with applicable data protection laws. We only collect information necessary to deliver our services and will never sell your data to third parties.

    10. Governing Law

    These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    Important: By making a payment for any coaching services, you confirm that you have read, understood, and agree to these terms and conditions. All sales are final and no refunds will be issued.

    Have questions about these terms?

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